Kingsbridge, Devon

Booking Information

You can confirm your booking now through our booking provider Homeaway (site opens in a new window) where we accept both credit and debit cards. 

For further information or to make a booking by Paypal, Cash, or Cheque please contact us, email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or give us a call.  Please leave a message if there is no answer and we will call you back as soon as possible.  

Terms & Conditions

Payment

1.  The cost of the booking is fixed and is stated on the rental confirmation.

2.  A deposit of 33% of the total rental cost is payable within 5 working days of confirming the booking.  In the event of cancellation, the deposit is non-refundable. The deposit shall be made by bank transfer to the details provided on the rental confirmation or by Paypal (subject to notified Paypal surcharge) or as otherwise agreed.

3.  The outstanding balance is due 8 weeks before arrival as stated on the rental confirmation.  We reserve the right to cancel any bookings where the balance has not been received by the due date.

Cancellation

4.  The deposit is non-refundable in the event of cancellation. In the event of cancellation after the outstanding balance is paid the cancellation charge will be based on the date of cancellation as stated below:

  • 4 - 8 weeks prior to arrival - 50% of rental charge
  • 2 - 4 weeks prior to arrival - 75% of rental charge
  • Less than 2 weeks prior to arrival - 100% of rental charge

5.  We strongly recommend that you take out travel insurance that covers holidays in the UK as protection in case of cancellation due to unforeseen circumstances.

Arrival & Departure

6.  Bookings commence at 3.00pm on the day of arrival, unless otherwise agreed in advance, and end at 10.00am on the day of departure.

7.  On departure the following actions are to be undertaken. At minimum we expect:

  • Food to be removed from fridges/cupboards and kitchen work surfaces wiped down
  • Plates /pans etc. to be cleaned, dried and put back in the cupboards.
  • All rubbish to be bagged and taken with you when you leave.
  • Floors to be swept
  • Barbeque to be cleaned
  • Towels to be left in the bathrooms
  • Windows and doors to be closed
  • Please leave bed linens on the beds

Utilities & Fuel

8.  All gas and electricity costs are included in the price.   A small number of logs are provided in winter for the wood burner, however customers will need to provide there own for regular use.  

Smoking

9.  Our property is strictly non-smoking.  Any additional cleaning or damage charges incurred as a result of smoking in a property will be invoiced to you as per "Damage to Property" below.

Pets

10.  Pets are permitted by prior arrangement, subject to payment of the appropriate fee.  Dogs must be well behaved and kept under control at all times, are not allowed in bedrooms, and must not be left unaccompanied in the property.  Guests are responsible for cleaning up all pet excrement, including in outdoor areas. Any excess cleaning over and above the additional fee will be invoiced to you by the owner or their representative on or as soon after departure as possible, as per “Condition of Property / Inventory” below.

Housekeeping

11. The cottage is prepared for your arrival. Bed Linens are included in the price, and beds will be made up on arrival. Bathroom Towels (not beach towels) are also included.

Damage to Property

12. A damage deposit may be requested, which will be refunded to you within 14 days of the date of your depature, provided that no damage has been incurred.  

13.  We accept that crockery/glasses will occasionally be broken. However, we do expect that you treat our cottage and its contents with due care and attention.  Guests are liable for the full cost of any damage caused to or within the property during the letting.  By accepting these terms and conditions you agree to us invocing you for any damages incurred, or the withholding of monies from the damage deposit in order to cover the loss.  The guest acknowledges that this does not limit their liability for damages in excess of this amount. The cost of any damage will be invoiced to the guest on or as soon after departure as possible by the Agent, the owner or their representative.

Condition of Property/Inventory

14.  Before you arrive your property will have been cleaned and the inventory checked.  Discrepancies and any damage found should be reported within 24 hours of arrival to the owner or their representative, the inventory will otherwise be deemed to be correct.  By accepting these terms and conditions you agree to us invocing you for any cleaning necessary over and above normal servicing, or the withholding of monies from the damage deposit in order to cover the costs.

Our Obligations To You

13.  We promise to provide your accommodation as stated and with all reasonable care. We do not accept responsibility for death, injury, failure or deficiency arising through no fault of our own.

14. The promises we make about the accommodation are in accordance with the laws of England and Wales. In the event of any claim or complaint, English law will be used as the basis for deciding whether the accommodation was properly provided.  If the accommodation complied with the laws and regulations of English law at the time, we will treat the accommodation as having been properly provided.

Force Majeure

15. We regret that we cannot accept responsibility for any diminished performance by us, our managers or other service supplier in the event of any event which could not have been foreseen including war or threat of war, riot, civil strife, terrorist activity, industrial disputes, disasters of any kind, adverse weather conditions, earthquake, fire and all other events outside our control.  We strongly recommend that you take out travel insurance that covers holidays in the UK as protection in case of unforseen circumstances.

Complaints

16. If you have a complaint please notify the housekeeper immediately so that they can work to rectify the problem.  For the avoidance of any doubt any problems which are apparent to you upon arrival at the property must be notified within 24 hours of arrival.  We will seek to resolve problems within a reasonable time and where required an engineer will be called on the same day, if available.  Compensation will not be offered where the Tenants have denied the Agents, the Owners or their Representative the opportunity to rectify matters during the holiday.

Lost Property

17. Items left behind cannot be returned unless you pay for postage/carriage in advance and a minimum surcharge of £20 will be made for urgent returns. 

Authority to Bind

18. The person making the booking certifies that he or she is authorised to agree the Terms and Conditions on behalf of all persons included in the party, including those substituted or included at a later date.  He or she agrees to take responsibility for the party occupying the property.